1.      The password I used in the old system does not work. How am I supposed to log in?

You will not need your old password when logging into this new system. Here are the steps you will take to log in:

1. Type in your previous Log in ID.
2. Select “First Time User”.
3. Click Login.
4. Select a phone or email to receive your temporary Secure Code.
5. Enter in your Secure Code.
6. Accept the First Time User disclaimer.
7. Update your Profile information.
8. Establish a new Password.
9. Please note. The next time you log in, you will be prompted to receive a second Secure Code to register your browser. This is a new security feature required by federal law. This importance of this security feature is that should someone ever get your Login ID and Password information, they still cannot log into your online banking unless they are at your computer. You will go through this process again in the future if you ever reset the Cookies on your browser.

 

2.      When I sign in, I don’t have any phone or emails addresses that I can use to get a Secure Code delivered. What do I do?

Please contact your branch in Florence at 719-784-6316 or 719-579-7628 to have your secure phone and email information updated for online banking.

 

3.      I have signed in once successfully and established a new password. When I signed in a second time, it asked me to go through the Secure Code delivery process again. Why is that?

When you log in for the first time with your old Login ID and your newly created Password, you will receive a second Secure Code over your choice of phone or email in order to register your browser. This is a new security feature required by federal law. This importance of this security feature is that should someone ever get your Login ID and Password information, they still cannot log into your online banking unless they are at your computer.

You will go through this process again in the future if you ever reset the Cookies on your browser.

 

4.      I have lost the recurring and/or future dated transfers that were set up in the old system. Where are they? What do I have to do?

Recurring and/or future dated transfers did not come across from the old system. You should see a Secure Message that lists the transactions we found in the old system for you. Please set them up manually in the new system.

  

5.      I have set up a new password and registered my browser. I have selected “Activate this computer for later use”, but each time I log in, it makes me go through the Browser Registration process (where I have to get a Secure Code). Why?

The most likely explanations for having to register your browser multiple times are:

 

1. Your browser is not set to store Cookies from the web address of our online banking server (secure.onlineaccess1.com).
2. Cookies are automatically deleted each time you close your browser.
3. You are logging in from separate browsers or separate PCs.

Bill Payment Questions

 

1.      When I click Bill Pay, it doesn’t load, or it loads inside the window and I have to scroll.

Make sure you have pop-up blockers either turned off, or allow for the online banking website to have pop-ups in your Settings. The site to allow is: “secure.onlineaccess1.com”

  

2.      I had several recurring or future dated payments in the old system, and I’m not sure if they went out. When do payments stop being processed in the old system.?

The last day payments will be processed is 4/25, so if you have recurring or future dated bill payments scheduled to go out after 4/25, please set them back up in the new bill payment system.

 

3.      Who do I call for questions and support about Bill Pay issues?

All bill pay research and support questions are to be directed to 888-918-7636